Gift Cards T&C

Gift Cards T&C

Kenkoh Gift Cards can only be redeemed at the Kenkoh Online Shop (www.kenkoh.jp). The gift cards can be bought by any Kenkoh customer who shall be deemed as “sender.” Post the purchase of the online gift cards it shall be emailed to the mentioned email address by the sender at the time of purchase to the “receiver.”

  • Gift cards can be only purchased through prepaid mode of payment, cash on delivery will not be applicable during the purchase of gift cards
  • The Gift Cards can be redeemed for all goods in the Kenkoh website (www.kenkoh.jp)
  • Gift cards cannot be used to purchase other Gift cards
  • Gift cards can be combined with promotional vouchers, but discretion of use remains with Kenkoh team
  • If the value of the gift card is not sufficient for an order, the difference would need to be paid with another payment method approved by Kenkoh (Cash on Delivery is not applicable)
  • Gift cards that are purchased on Kenkoh Online Shop (www.kenkoh.jp) cannot be redeemed at any Kenkoh Offline Stores 
  • At redemption the Gift Card number sent in email to receiver will be validated at Kenkoh to ensure there is no revocation
  • Any balance remaining in the Gift Card will be carried over to next purchase
  • All Kenkoh Gift Cards are valid for 1 year from the date of issue
  • The validity of gift cards cannot be extended after the expiry date. If there are any technical issues, please reach out to customer care immediately
  • Gift card transactions cannot be refunded once purchase is successful for the sender
  • Gift cards cannot be exchanged in the form of cash or monetary transfers
  • Customers having issues with Gift Cards can reach out to customer.service@kenkohme.com
  • Gift cards are not transferrable to any subsequent users or email ids
  • Kenkoh is not responsible if a Gift Card is lost, stolen, destroyed, or used without permission
  • In the event of loss of gift card or has been compromised kindly reach out to customer.service@kenkohme.com. In such events we shall block the existing card and re-issue another gift card with the existing value after validating the authenticity of the “receiver”
  • Products purchased with gift cards follow the same refund/return policy as general orders in the Kenkoh website
  • In events of product refunds, we will issue the refund into the same gift card that was used at the time of purchase, refund to any bank accounts will not be possible