We accept exchanges and refunds of new and unused items in their original packaging, purchased exclusively from kenkoh.jp within 30 days of your order date.
Sale items are not eligible for exchanges or refunds.
What is your Exchange policy?
First exchange is free of charge. For a second exchange, customer must bear the cost of returning the item to us and the cost of delivering the new item.
*Customers in UAE and India may avail exchanges directly in stores following email confirmation.
Instructions for exchanges
What is your refund policy?
To refund a purchase back to your original payment method, follow the instructions below. We must receive your item(s) within 30 days of your order date. Once your item(s) are received, allow 7-10 working days to process your refund.
Refunds exclude original shipping charges. An additional fee will be deducted from the refund amount to cover collection, handling and shipping back to our warehouse. For fee information, please refer to the table below.
Items on sale are not eligible for refunds.
If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with credit or debit card, your refund will be issued back to your card. The time it will take for your refund to appear on your bank account, PayPal account or credit card may vary.
Refunds will appear as an individual credit for each item returned. Multiple credits on your credit card/bank/Paypal statement will appear if returning more than one item.
Instructions for refunds
Can I return products I purchased from a retailer to Kenkoh.jp?
We only accept returns for items purchased at Kenkoh.jp. If you wish to return an item you purchased from a retailer, please contact that retailer directly for information on their return policy.
Can I return Kenkoh products that I purchased online to an official retailer?
Products purchased on Kenkoh.jp must be returned directly to us and not to a retailer. If you wish to return a product you purchased from a retailer, please contact that retailer directly for information on their return policy.