Exchanges and Refunds
We accept exchanges and refunds of new and unused items in their original packaging, purchased exclusively from kenkoh.jp within 30 days of your order date.
Sale items, offer items and Flip Flops are not eligible for exchanges or refunds.
What is your Exchange policy?
For exchange, customer must return the item to the below address. (Charges on customer)
Kenkoh Middle East LLC
Unit 1802-004 The One Tower, Althanyah First, Sheikh Zayed Road Barsha Heights
Tel. No. +971567551377
(Once the return shipment has been dispatched, please share the details on firstname.lastname@example.org)
The new requested item will be delivered to the customer (free of charge) as soon as the returned item is received in the Kenkoh warehouse.
*Customers in UAE may avail exchanges directly in stores following email confirmation.
Instructions for exchanges
What is your refund policy?
To refund a purchase back to your original payment method, follow the instructions below. We must receive your item(s) within 30 days of your order date. Once your item(s) are received, allow 7-10 working days to process your refund.
Refunds exclude original shipping charges. An additional fee will be deducted from the refund amount to cover collection, handling, and shipping back to our warehouse. For fee information, please contact us at email@example.com
Items on sale are not eligible for refunds.
If you paid via PayPal, your refund will be issued back to your PayPal account. If you paid with credit or debit card, your refund will be issued back to your card. The time it will take for your refund to appear on your bank account, PayPal account or credit card may vary. For cash on delivery orders please share your bank details for the refund with us on firstname.lastname@example.org
Instructions for refunds
Can I return products I purchased from a retailer to Kenkoh.jp?
We only accept returns for items purchased at Kenkoh.jp. If you wish to return an item you purchased from a retailer, please contact that retailer directly for information on their return policy.